Opinion: The Brook’s 2-Day Closure Makes It Clear Greater Oversight and Regulation of Technology Used for Charitable Gaming Is Required in New Hampshire
For two days this week, players have been unable to visit The Brook in Seabrook, New Hampshire and are unable to place bets on electronic historical horse race machines, play table games like roulette, or play games of skill such as poker. The Brook on Wednesday called this “an unfortunate outage.” The technology problems plaguing the charitable gaming facility continued into Thursday, with The Brook having to remain closed for a second day due to “an operational issue” with their computer systems.
It should be concerning to consumers that a company that is handling millions of dollars was knocked out of commission for two days because of a computer system problem. This is not a small operation that runs a couple of laptops. The Brook has significant amounts of data, including Personally Identifiable Information (PII) about customers. The Brook also has data that is financial in nature and that should be subject to regulatory audit and retention rules.
Modern gaming facilities rely significantly on technology to operate. Every slot machine is connected to a network which allows for ticket in/out systems, player tracking, and even machine configuration. Players need to be assured that the technology systems in gaming facilities are designed in a resilient enough manner that they are able to be properly audited and restored quickly in the event of technology failures or issues.
Modern technology allows for companies to routinely run system backups. In fact, systems can be restored to specific points in time with daily or even hourly backups available. In the event of a server crash or failure, restoration to an alternative server should be able to happen very quickly thanks to advances in failover technology and cloud services. There’s no good excuse for a place to be out of commission for two days because of a computer system problem.
New Hampshire regulators need to be aware of the importance of technology in the charitable gaming industry and ensure that proper controls, audits, and standards are applied to ensure the integrity of the industry and that players know they’re getting a fair deal. Greater oversight and regulation may be needed in New Hampshire when it comes to the technology being used in charitable gaming facilities.
—Matt Soleyn, Chief Player Advocate, Poker Uncensored
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