Opinion: The Brook’s 2-Day Closure Makes It Clear Greater Oversight and Regulation of Technology Used for Charitable Gaming Is Required in New Hampshire
For two days this week, players have been unable to visit The Brook in Seabrook, New Hampshire and are unable to place bets on electronic historical horse race machines, play table games like roulette, or play games of skill such as poker. The Brook on Wednesday called this “an unfortunate outage.” The technology problems plaguing the charitable gaming facility continued into Thursday, with The Brook having to remain closed for a second day due to “an operational issue” with their computer systems. It should be concerning to consumers that a company that is handling millions of dollars was knocked out of commission for two days because of a computer system problem. This is not a small operation that runs a couple of laptops. The Brook has significant amounts of data, including Personally Identifiable Information (PII) about customers. The Brook also has data that is financial in nature and that should be subject to regulatory audit and retention rules. Modern gaming facilities rely si